Refund Policy
At Gem N Glow by Natali, each piece is carefully handcrafted in small quantities with attention to detail and quality. We want you to love your jewelry and feel confident shopping with us.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The jewelry must be returned in its original packaging
- Proof of purchase is required
Non-Returnable Items
For hygiene and customization reasons, the following items cannot be returned:
- Earrings
- Custom or personalized orders
- Sale items
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- Photos of the item and packaging
We will do our best to resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, you will be notified about the approval of your refund.
Approved refunds will be processed to your original payment method within a few business days.
Shipping costs are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Contact
For any questions regarding returns or refunds, please contact: